Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: July 2024

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Step 1: Contact Us

- To start a return, you can contact us at info@libertyfrontier.co. with the subject line: "Return Request – Order #[Your Order Number]".

- Provide a detailed reason for the return. If claiming a defective unit, include clear photos or videos showing the issue.

Step 2: Receive Return Instructions

Our team will review your request and respond with return eligibility and next steps.

If the return is approved, you will receive detailed return instructions.

Step 3: Ship the Item Back (If Applicable)

If returning an unopened or non-defective item, send it back using a trackable shipping method. Proof or return is required (drop off receipt, label, or tracking number)

Customers are responsible for return shipping costs—we do not provide return labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@libertyfrontier.co.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping fees are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@libertyfrontier.co